FAQ’s
ORDER & SHIPPING POLICY
Shipping Address Requirements
To protect your privacy and reduce fraud, we require that the shipping address on your order matches the billing address on your credit card statement. Additionally, this ensures that your order is processed without delays.
Where We Ship
We can ship both in the United States and International. Moreover, we carefully package all orders to ensure safe delivery.
Order Processing & Confirmation
After you place your order, you will receive an order confirmation email from customercare@simpletruths.com. If your email does not arrive, please check your spam folder and be sure to add our email address to your address book.
All charges on your account for Simple Truths appear as Sourcebooks, Inc. Review your order immediately. If you need to make any changes, contact us as soon as possible. After you receive your shipping confirmation email, we cannot make changes to your order.
Once we process your order for shipment, we send a shipping confirmation email that includes tracking information. This email informs you that we have processed your order and it will ship within 24 hours.
Payment Authorization & Charges
When you place an order we will put an authorization hold on your credit card. We only charge your payment after we have reviewed and accepted your order for production or after 7 calendar days (the longest we can hold the authorization), whichever is sooner. While we expect most items to be reviewed within 7 days, some items may take longer to review.
If we determine that we cannot manufacture an item in your order, we do not charge you for it. If we have not processed your payment, we skip the charge. If we already processed your payment, we issue a refund.
Refunds for Orders
We issue refunds to the original credit card used for payment. Refunds typically appear within 3 to 7 business days, though in some cases it may take up to 2 billing cycles. If necessary, we contact you to gather additional information.
We may contact you to obtain additional information if necessary.
RETURN POLICY
EVOLVE GOLF’S RETURN POLICY
You may return any product purchased directly from evolvegolf.com within 30 days of purchase, as long as the product is unused and in its original packaging.
Please send us an e-mail at customerservice@evolvegolf.com before returning your item(s).
Pack and seal your return securely, preferably in the original package if possible. Please include the Exchange / Return form. Packages must be returned prepaid. We will not accept C.O.D. deliveries. For your protection, please use UPS, Fed Ex, or insured United States Postal Service parcel post for your shipment.
We process returns or exchanges within 3 weeks. If you need your items sooner, email customerservice@evolvegolf.com to make special arrangements. We place credits on the credit card used for the original purchase. Allow up to 2 billing cycles for the credit to appear on your statement.
Our return address is:
Evolve Golf
Returns
805 N. 4th St., Suite G
Wilmington, NC 28401
PRIVACY POLICY
OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
THE INFORMATION WE COLLECT
This notice applies to all information collected or submitted on the Evolve Golf, Inc. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
E-mail address
Phone number
Credit/Debit Card Information
HOW WE USE INFORMATION
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
OUR COMMITMENT TO DATA SECURITY
We prevent unauthorized access, maintain data accuracy, and ensure proper use of information by implementing physical, electronic, and managerial procedures to safeguard the information we collect online.
HOW TO ACCESS OR CORRECT YOUR INFORMATION
You can access your personally identifiable information by emailing customerservice@evolvegolf.com. To protect your privacy and security, we verify your identity before granting access or making corrections. This procedure safeguards your information.
HOW TO CONTACT US
Should you have other questions or concerns about these privacy policies, please send us an e-mail at customerservice@evolvegolf.com.
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